Start your career with selling and with leadership responsibilities as an Assistant Store Leader with BeMobile you will sell, lead, coach, and help with operational tasks of the store. Earnings include base pay plus commission! BeMobile provides training and leadership development to prepare you for a fun, exciting and successful career!

*We are honored to be Verizon's 2022 and 2023 Mid-Agent of the Year!*

 The ideal candidate will have:

Must be able to execute the Sales Process and Coaching Process fully to ensure it is being used within the store consistently.

Accountable: We take ownership.

Adaptable: We embrace change.

Driven: We continuously improve.

Helpful: We serve with humility.

Trustworthy: We do the right thing.

 

Reports to: Store Leader
Hours variable to complement SL schedule for Leadership to be in store for most hours of operation

Areas of Responsibility and Associated Tasks:

Selling/Team Selling: Assistant Store Leaders must be exceptional in selling and must help customers with their communication and connectivity needs by following the BeMobile Sales Process. You must be willing to help Sales Partners strive for excellent Sales Process execution and to satisfy industry, company, and location standards while maintaining performance objectives and performance targets. Understanding customers’ needs and wants, personalizing and recommending the product or service available, closing sales, processing transactions, and collecting accounts receivable are necessary to accomplish these goals.

On-the-Floor Coaching - Coaching consists of well-crafted, precision-based questions that guide a conversation and encourage people to develop their own problem-solving skills and amplify their self-awareness. The responsibility to have an effective coaching conversation rests with the coach. A coaching conversation should be guided by the Coaching Process to empower the coachee to self-reflect and arrive at a solution, new insight, or behavior change that will yield sustainable results.

Customer Outreach -This includes utilizing all software, resources and customer lists provided by BeMobile and Verizon to proactively communicate with customers for various initiatives and drive traffic to your location.

Customer Experience: You must ensure that your location is providing customers with a productive and memorable experience that leads to customer loyalty and referrals. This includes verifying that effective BeMobile Core Process coaching is in effect, monitoring customer feedback, addressing customer escalations, and constantly challenging yourself and Sales Partners to strive for improvement.

Cash & Inventory Management: This includes accurately processing invoices, collecting, counting and providing change for transactions and handling and storing all cash appropriately per opening and closing procedures. This also includes applying promotions properly to customer accounts and confirming qualifications for the promotion are met to receive specific promotions. All Inventory, including customer trade devices, must be handled with all security measures in place including receiving inventory, processing, and storing so that inventory is not lost or stolen.

Operational Efficiency & Compliance– Run day-to-day operations along with the ability to perform all responsibilities of a Sales Partner proficiently and also be responsible for assorted tasks including but not limited to:
• Accounting tasks such as cash in, cash outs and daily deposits
• Inventory-related tasks such as inventory counts, proper and timely submissions of RMA and warranty issues and monitoring proper inventory levels
• Human Resource tasks such as recruiting, completing proper documentation and other requests as needed
• Provide input and promote community involvement in marketing strategies
• Compliant with operational guidelines set by BeMobile and Verizon such as account access and invoicing procedures
• Completing assigned tasks from Store Leader or District Leader

Store Cleanliness and Functionality: You must continuously monitor the overall store cleanliness both for an impressive customer experience as well as a satisfactory work environment for our employees. Cleanliness is expected in both customer facing areas and employee break rooms, kitchenettes, bathrooms and offices. It is always expected that all areas are clutter free and clean. In addition, be attentive to making sure all fixtures, furniture, signs, security devices and display are working properly, or issues are communicated to the proper department.

Continuous Learning – Complete all assigned trainings via Litmos. Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase your skillset with tools provided by leadership, the Training Department, or self-education.

Assistant Store Leaders are also required to exhibit the following:
• Attendance and Punctuality
• Attention to Detail
• Effective Communication
• Dependability
• Teamwork
• Professionalism

Full-Time position; Assistant Store Leader is expected to consistently work 35-40 hours per work week. Variations to the actual monthly schedule may occur due to seasonality, staffing levels, and to complete the tasks required of the job but a minimum of 35-40 hours is expected. Requirement: Must pass required MVR and Insurance guidelines per the BeMobile Vehicle policy to be eligible to drive to BeMobile events. Some training events are required.

Additional Comments: The above responsibilities are only a general guideline to help in your efforts to be successful. There will be adjustments and additional needs in your respective department and this document is in no way meant to be all-encompassing.

As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. We invite you to complete the optional self-identification fields below used for compliance with government regulations and record-keeping guidelines.